Factors Affecting Customer Satisfaction.

University of Ulster Certificate in Management Practice (with Banking and finance ) In association with City Banking College PROJECT TOPIC Factors influencing Customer atonement: A case study of MTN Nigeria NAME OF STUDENT Emmanuel A. O.

envision OF SUBMISSION 16th May, 2011 accede of content Introduction 3 Literature review 4 Methodology 5 give-and-take of Findings 6 last and recommendation 8 References 8 Appendices 10 Introduction Following the deregulation policy of the federal large medication of Nigeria, lots of investors, multinational and indigenous companies as well, took everywhere the affairs of economic activities in Nigeria. Telecommunication wh ich before the stratum 2000 was to a large ! extent owned and operated by the federal government activity received a boost as multinational telecom companies flux the sector, notable of this companies was MTN Nigeria. To say telecommunication system in Nigeria was highly expensive and inaccessible to the absolute majority of the Nigerian citizens would be stating the obvious. Hence, Nigerians welcome the telecommunication companies with open arms. leading(p) this new increment was MTN Nigeria, a subsidiary of MTN Group Limited, Africas largest mobile phone company (The Nigerian Business.com, 2011) with operation in 21 countries in Africa and the Middle East. With the knowledge of the challenges...If you want to prevail a adept essay, order it on our website: BestEssayCheap.com

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